exchange & returns - faq

Do I have to pay for the shipping of my return/exchange?
If you are returning your order for a refund, you will be responsible for your own return shipping costs. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 to 10 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

When will I receive my exchange?
In order to bring you good hair days as quickly as possible, your exchange order or store credit will be released as soon as the carrier receives your return package. All new orders will take an additional 1-2 business days to process and ship from our warehouse, regardless of the shipping method.

Note: Please note that if your set is not received in returnable condition per our return policy, your original method of payment may be charged for the cost of the set.

I need to exchange for a different length/weight/Collection or I need to expedite my exchange. What can I do?
To exchange your order for a different Collection (e.g. 12" to 20") or upgrade the shipping on your exchange order, please contact our customer service.
Will I be refunded my express shipping cost?
No. Express shipping costs are non-refundable.

Can I return or exchange an opened set?
No. Human hair extensions are considered to be a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or an exchange. If you have any questions or concerns, please email our team.

"Please contact us regarding shipping instructions for returns or exchanges"